Frequently Asked Questions

Tourism Chatbot works by combining several technologies:

1. Natural Language Processing (NLP): Our AI understands the intent behind visitor questions, even when phrased in different ways.
2. FAQ Management: Tourism businesses add their frequently asked questions and answers through our admin portal.
3. Booking Integration: The chatbot can connect with popular booking platforms to help visitors make reservations.
4. Multi-language Support: The chatbot can communicate with visitors in multiple languages.
5. Website Integration: A customizable chat widget is embedded on your website for visitors to interact with.

When a visitor asks a question, the chatbot processes it, identifies the most relevant information, and provides a helpful response based on your business's specific content.

Tourism Chatbot is designed for a wide range of tourism businesses, including:

• Museums and cultural attractions
• Theme parks and entertainment venues
• Nature parks and outdoor attractions
• Tour operators and excursion providers
• Historical sites and landmarks
• Adventure tourism companies
• Zoos and aquariums
• City tourism boards

Any tourism business that wants to enhance visitor engagement, answer frequent questions, and streamline bookings can benefit from our platform.

Adding Tourism Chatbot to your website is simple and requires no technical expertise:

1. Create an account and select your subscription plan
2. Set up your chatbot by adding your FAQ content and customizing the appearance
3. Go to the "Embed" section in your admin dashboard
4. Copy the provided JavaScript code snippet
5. Paste the code into your website's HTML, just before the closing </body> tag

The chatbot will automatically appear on your website as a chat button in the corner. When visitors click it, the chat window opens, allowing them to ask questions and get assistance.

If you need help with the integration, our support team is available to assist you.

Yes, Tourism Chatbot is highly customizable to match your brand identity. Through the admin dashboard, you can customize:

• Colors: Change the primary and secondary colors to match your brand
• Chat Widget Title: Set a custom title for the chat window (e.g., "Ask the Museum" or "Park Guide")
• Welcome Message: Personalize the first message visitors see when they open the chat
• Position: Choose whether the chat button appears in the bottom-right or bottom-left corner
• Button Style: Customize the chat button appearance

Premium plans include additional customization options such as custom fonts, button styles, and the ability to remove the Tourism Chatbot branding.

Tourism Chatbot integrates with many popular booking platforms used in the tourism industry, including:

• FareHarbor
• GetYourGuide
• Rezdy
• Bokun
• Viator
• Checkfront
• Peek
• BookingKit
• Zaui
• And more

If you use a booking platform not listed here, contact our support team to discuss custom integration options. We're constantly adding new integrations based on customer needs.

Tourism Chatbot supports multiple languages to help you serve international visitors. Our current language support includes:

• English
• Spanish
• French
• German
• Chinese (Simplified)
• Japanese

We're continuously adding more languages based on customer demand. The chatbot can automatically detect the visitor's preferred language from their browser settings, or visitors can manually select their language from a dropdown menu in the chat interface.

Premium plans include translation features that automatically translate your existing FAQ content into multiple languages.

When a visitor expresses interest in booking a tour, ticket, or experience, Tourism Chatbot can:

1. Answer questions about availability, pricing, and what's included
2. Provide booking options based on the visitor's preferences
3. Help the visitor select a specific date, time, and quantity
4. Generate a booking link or redirect to your booking platform to complete the transaction

The chatbot works with your existing booking system (like FareHarbor or GetYourGuide) rather than processing payments itself. This integration provides a seamless experience where the chatbot guides visitors through the selection process and then hands them off to your trusted booking platform to finalize the purchase.

Our analytics dashboard provides valuable insights about visitor interactions with your chatbot, including:

• Conversation Metrics: Total conversations, messages per conversation, peak usage times
• Popular Questions: See what visitors are asking about most frequently
• Unanswered Questions: Identify gaps in your FAQ content
• Booking Inquiries: Track how many conversations lead to booking requests
• Language Usage: See which languages your visitors prefer
• Satisfaction Ratings: View feedback from visitors about their chatbot experience

These insights help you continuously improve your chatbot's effectiveness, understand visitor needs better, and identify opportunities to enhance your offerings based on visitor interests.

Tourism Chatbot offers several pricing tiers to suit different business needs:

• Starter: $49/month - Basic chatbot features for small attractions
• Professional: $99/month - Advanced features for medium-sized attractions
• Enterprise: $199/month - Premium features for large attractions and multi-location businesses

All plans include a free 14-day trial, and we offer a 20% discount for annual subscriptions. You can view detailed plan comparisons on our Pricing Page.

Custom pricing is available for tourism boards, large attraction groups, or organizations with specific requirements. Contact our sales team to discuss your needs.

Our plans include different conversation limits based on typical usage patterns for different attraction sizes:

• Starter: Up to 1,000 conversations per month
• Professional: Up to 5,000 conversations per month
• Enterprise: Up to 20,000 conversations per month

A "conversation" is defined as a complete interaction session with a visitor, which may include multiple back-and-forth messages. Most attractions don't reach these limits, but if you do, you can purchase additional conversation packs or upgrade to a higher plan.

We don't limit the number of messages within a conversation or impose strict cutoffs - if you occasionally exceed your limit, we'll notify you and discuss options rather than immediately restricting service.